Last Monday I rang the prescription hotline at my GP's to order some more
oxy-norm and oxy-contin and was told it would be ready on Wednesday.
As my prescriptions are picked up, dispensed and delivered
by Lloyd’s Pharmacy, I normally can expect to receive them when I was told my
script would be ready.
Paul, Lloyd’s delivery driver, lives in the same street as
us so normally delivers any prescriptions on his way home or back to work
following his lunch and when he's finished work for the day.
No prescriptions arrived yesterday which occasionally
happens if they've had to order them in, especially seeing as they're both
controlled drugs.
However when Paul didn't arrive at any of his usual times,
and I know he finishes work just after 4pm, I rang Lloyd’s
“I'm really sorry Mrs Harper but we're having huge problems
with our prescription delivery service. Paul's on two weeks leave and we are
having problems getting a replacement driver. I'll go and check to see when
it's going to be delivered”.
“Mrs Harper”, she said after I had been on hold for several
minutes, “can I ring you back as we can't find your script”.
15 minutes later she rang back.
“Mrs Harper”, she said a little tentatively, “there seems to
have been a slight problem. The girl who you spoke at the doctors when you
ordered your prescription had to go home as she wasn't very well. It would seem
that your prescription has been misplaced”.
“Misplaced”, I repeated, “from where. The doctors or Lloyd’s”.
“The doctors”, she replied, “the girls there have checked
everywhere for your prescription, but it's disappeared. They're going to
arrange another one and it'll be ready tomorrow”.
“When will I get my prescription”, I asked, “as I've only
got enough oxi-norm to last me until tomorrow night”.
“Tomorrow afternoon”, she confirmed.
To be continued.....
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