Why did this not surprise me?

Thursday 8th September 2011

3.30pm and no Paul from Lloyd's with my prescription. Why did this not surprise me!!!

4.pm came and no Paul.

4.30pm came and guess what, no Paul.

As David Banner used to say in the Incredible Hulk, “don't make me angry. You wouldn't like me when I'm angry”, the Customer from Hell appeared!!!!

I rang Lloyd’s and demanded to speak to the manager. No offence to the other members of staff but they are not paid enough to be shouted at.

I told the manager exactly what had happened and that I was not happy. After putting me on hold she came back a few seconds later.

“I'm really sorry Mrs Harper”, she said, “I can't apologise enough about what has happened. I'll get Paul to deliver them in the morning.
“That's no good”, I replied, “I'm going to be out tomorrow so can't guarantee that I'll be in when Paul comes. Can my husband come and collect it now”.
“Of course”, she said.

Half an hour later John was back from Lloyd's.

“You're not going to believe this”, he said.
John explained that he told the assistant at Lloyds who he was and that he was there to pick up a prescription for me. The assistant had a good look around but couldn't find it.
“We mustn't have it”, she told John.
“That's impossible”, he replied, “my wife has just spoken to your manager and she said they were here to collect”.
“I'll have another look but can't see where they can be as I've checked the usual places”.
She came back to the counter and again said they were not there.
“This is ridiculous”, shouted John.

From the back of the pharmacy a woman dashed out and greeted John.
“MISTER Harper”, she said, “I'm the lady who spoke to your wife. I have her prescription ready for you to sign for”.

Unbelievable!!!!!